Terms of Service

Know How Trading means Know How Trading B.V., trading under the name Know How Containers, and affiliated companies where applicable.

Customer means any natural person or legal entity that requests information, receives a quotation, places an order, or enters into an agreement with Know How Trading.

Products means all goods supplied by Know How Trading, including containers, storage units, accessories, and modified or custom containers. Services means all work and additional services, including advice, transport coordination, modification, and related project support.

These Terms apply to the use of this website, enquiries submitted through this website, quotations, orders, sales, services, and agreements with Know How Trading, unless agreed otherwise in writing.

Customer purchasing terms or other general terms are rejected unless Know How Trading expressly accepts them in writing.

If any provision of these Terms is invalid or unenforceable, the remaining provisions remain in effect.

You may use this website for lawful business and informational purposes. You must not misuse the website, interfere with its operation, bypass security measures, introduce harmful code, or submit unlawful, misleading, or harmful content.

Website content, product information, images, prices, availability, dimensions, specifications, and delivery information are indicative only. They are not binding unless confirmed by Know How Trading in writing.

Know How Containers is not a webshop. Purchases are arranged through written communication, quotations, invoices, and order confirmations by email or another written channel.

An agreement is formed only when Know How Trading confirms the order in writing, when the customer accepts a written quotation under its stated conditions, or when Know How Trading starts performance after written agreement on the essential terms.

Know How Trading may refuse an enquiry or order, including where stock, transport, project requirements, payment risk, or compliance concerns make fulfilment unsuitable.

Unless stated otherwise in writing, prices are exclusive of VAT, transport, insurance, import or export costs, permits, placement equipment, and other additional costs.

Invoices must be paid within 8 days unless another payment term is agreed in writing. If payment is not made on time, statutory interest and reasonable collection costs may be charged.

If costs outside our reasonable control increase after quotation, including transport, depot, supplier, currency, material, tax, or regulatory costs, Know How Trading may adjust the price before confirmation or, where legally permitted, before performance.

Delivery is Ex Works (EXW) unless agreed otherwise in writing. If Know How Trading helps arrange transport, this is done for the customer's account and risk unless expressly agreed otherwise.

Delivery dates and lead times are estimates unless expressly confirmed as binding in writing. Delays do not automatically give the customer a right to compensation or cancellation.

Partial deliveries are allowed where reasonably necessary or commercially practical.

The customer is responsible for ensuring that the delivery location is accessible, safe, suitable for unloading or placement, and that any required permits, permissions, ground preparation, or lifting arrangements are in place unless agreed otherwise in writing.

The customer must inspect products immediately on delivery or collection. Visible defects, transport damage, missing parts, or incorrect deliveries must be reported as soon as possible and preferably before the product is used, moved, modified, loaded, rented out, or placed into service.

Non-visible defects must be reported in writing within 8 working days after discovery. Complaints do not suspend the obligation to pay unless mandatory law provides otherwise.

Returns or corrective work may only take place after written agreement with Know How Trading.

If the customer is a consumer and a statutory right of withdrawal applies, the consumer may withdraw from the agreement within 14 days after delivery, unless an exception applies.

The right of withdrawal does not apply to business customers, custom-made containers, personalised products, products made or modified to customer specifications, or products that have been structurally installed, anchored, used beyond inspection, or otherwise fall under a statutory exception.

If withdrawal is valid, return transport is for the consumer's account and risk unless mandatory law provides otherwise. The consumer may be responsible for any reduction in value caused by handling beyond what is necessary to inspect the product.

Business customers may cancel an order only with written consent from Know How Trading. If cancellation is accepted, Know How Trading may charge reasonable cancellation costs, including costs already incurred, reserved stock, supplier costs, transport costs, modification work, and administrative costs.

For custom, modified, sourced-to-order, or project-specific products, cancellation may be refused or may require payment of the full agreed amount, depending on the status of procurement or production.

Products remain the property of Know How Trading until all amounts owed for the relevant products, services, transport, and related costs have been paid in full.

Until ownership has transferred, the customer may not sell, pledge, modify, permanently install, or otherwise dispose of the products without written permission from Know How Trading, unless mandatory law provides otherwise.

The customer must keep products subject to retention of title identifiable, accessible, and adequately insured.

Know How Trading warrants that products will conform to the written agreement at the time of delivery, taking into account the product type, age, condition, specification, and any agreed modifications.

Used containers are sold in the condition agreed and may show normal wear, dents, repairs, rust, colour differences, markings, odour, or other characteristics typical of used container equipment.

Any manufacturer warranty or supplier warranty is passed on where available and applicable. Remedies may include repair, replacement, missing-part supply, or another reasonable solution chosen by Know How Trading.

Any buy-back arrangement or buy-back indication is non-binding unless confirmed in writing by Know How Trading for the specific product and circumstances.

A buy-back request may be assessed based on technical condition, visual condition, normal wear and tear, modifications, market value, location, transport costs, and whether the container has been structurally altered, permanently anchored, or seriously damaged.

To the fullest extent permitted by law, Know How Trading is not liable for indirect loss, consequential loss, loss of profit, loss of revenue, business interruption, delay damage, damage to the contents of containers, or damage caused by incorrect use, unsuitable placement, lack of permits, unsuitable ground conditions, or unauthorised modifications.

If Know How Trading is liable, liability is limited to the amount paid by its liability insurer. If no insurance payment is made, liability is limited to the invoice value of the relevant product or service.

The customer indemnifies Know How Trading against third-party claims arising from the customer's use, placement, transport, modification, resale, rental, or storage use of the products, unless the claim is caused by intent or deliberate recklessness by Know How Trading.

Know How Trading is not liable for delay or non-performance caused by circumstances outside its reasonable control, including supplier issues, transport disruption, depot delays, port congestion, customs issues, strikes, weather, fire, theft, cyber incidents, government measures, material shortages, or force majeure affecting suppliers or carriers.

In a force majeure situation, Know How Trading may suspend performance, adjust planning, or terminate the agreement without liability for damages.

All intellectual property rights relating to this website, quotations, drawings, designs, technical documents, images, texts, and other materials belong to Know How Trading or its licensors unless agreed otherwise in writing.

The customer may not copy, publish, distribute, or reuse those materials without prior written permission.

These Terms, the website, quotations, orders, services, and agreements with Know How Trading are governed by Dutch law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

Disputes will be submitted to the competent court in Breda, The Netherlands, unless mandatory law provides otherwise.

Questions about these Terms can be sent to info@knowhow-containers.com.